curl -X POST 'https://api.elevenlabs.io/v1/convai/agents/agent-id/triage-tickets' \
  -H "xi-api-key: $ELEVENLABS_API_KEY" \
  -H 'Content-Type: application/json' \
  -d '{
  "title": "example-title",
  "qa_comment": "example-qa-comment",
  "priority": "low"
}'

# POST /v1/convai/agents/{agent_id}/triage-tickets (ElevenLabs API)
Base URL: https://api.elevenlabs.io
Auth: xi-api-key: <ELEVENLABS_API_KEY>
Last verified: 2026-10-20

> Create Manual Agent Ticket

## Critical Gotchas
* Authentication uses the non-standard `xi-api-key` header, not `Authorization: Bearer`. Sending a Bearer token returns HTTP 401.
* Text-to-speech responses are raw binary audio, not JSON. Write the body to a file (`--output speech.mp3`) rather than parsing it.

## cURL
curl -X POST 'https://api.elevenlabs.io/v1/convai/agents/agent-id/triage-tickets' \
  -H "xi-api-key: $ELEVENLABS_API_KEY" \
  -H 'Content-Type: application/json' \
  -d '{"title":"example-title","qa_comment":"example-qa-comment","priority":"low"}'

## Parameters
| Name | In | Type | Required | Description |
| :--- | :--- | :--- | :--- | :--- |
| agent_id | path | string | Yes | path parameter agent_id. |
| qa_comment | body | string | Yes | What the ticket is about, e.g. a foll... |
| title | body | string | No | One-line headline shown in the triage... |
Other params: priority

## Response (200 OK)
{"agentqa_ticket_id":"string","workspace_id":"string"}

---
Need an API key? Get one at https://elevenlabs.io/app/sign-up

POST

POST /v1/convai/agents/{agent_id}/triage-tickets — ElevenLabs API

ElevenLabs API

Create Manual Agent Ticket

Base URL: https://api.elevenlabs.io
Auth: xi-api-key: <ELEVENLABS_API_KEY>
Last verified: 2026-10-20 · upstream hash matched

Actions Try in browser→

Agents: curl -H "Accept: text/markdown" this URL
→ 215 tokens · Vary: Accept

Critical gotchas

Authentication uses the non-standard xi-api-key header, not Authorization: Bearer. Sending a Bearer token returns HTTP 401.

Text-to-speech responses are raw binary audio, not JSON. Write the body to a file (--output speech.mp3) rather than parsing it.

cURL

curl -X POST 'https://api.elevenlabs.io/v1/convai/agents/agent-id/triage-tickets' \  -H "xi-api-key: $ELEVENLABS_API_KEY" \  -H 'Content-Type: application/json' \  -d '{  "title": "example-title",  "qa_comment": "example-qa-comment",  "priority": "low"}'

Parameters

Name	In	Type	Required	Description
agent_id	path	string	Yes	path parameter agent_id.
title	body	string	No	One-line headline shown in the triage list. Defaults to one derived from qa_comment.
qa_comment	body	string	Yes	What the ticket is about, e.g. a follow-up task for the agent.
priority	body	string	No	How urgently the ticket needs attention.

Response 200 OK

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "title": "string",
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 0,
  "last_seen_unix_secs": 0,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 0,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 0,
      "comment": "string",
      "created_at_unix_secs": 0,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "priority": "low",
  "priority_changes": [
    {
      "priority": "low",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 0
    }
  ],
  "status_changes": [
    {
      "status": "open",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 0
    }
  ],
  "merged_into_ticket_id": "string",
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 0,
  "updated_at_unix_secs": 0,
  "search_match": {
    "field": "title",
    "snippet": "string",
    "highlight_start": 0,
    "highlight_end": 0,
    "turn_index": 0
  }
}

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