apicheats.dev elevenlabs/llms.txt Raw .md
GET

GET /v1/convai/agents/{agent_id}/triage-tickets — ElevenLabs API

ElevenLabs API

List Agent Conversation Tickets

Base URL
https://api.elevenlabs.io
Auth
xi-api-key: <ELEVENLABS_API_KEY>
Last verified
2026-10-20 · upstream hash matched
Actions Try in browser→
Agents: curl -H "Accept: text/markdown" this URL
→ 215 tokens · Vary: Accept

Critical gotchas

Authentication uses the non-standard xi-api-key header, not Authorization: Bearer. Sending a Bearer token returns HTTP 401.

Text-to-speech responses are raw binary audio, not JSON. Write the body to a file (--output speech.mp3) rather than parsing it.

cURL

curl -X GET 'https://api.elevenlabs.io/v1/convai/agents/agent-id/triage-tickets?page_size=100&conversation_id=conversation-id&status=open&sources=example&priorities=example&sort_by=created_at&owner_user_id=owner-user-id&assignee_user_id=assignee-user-id&issue_type=knowledge_gap&label=example-label&merged_into_ticket_id=merged-into-ticket-id&search=example-search&cursor=example-cursor' \  -H "xi-api-key: $ELEVENLABS_API_KEY"

Parameters

Name In Type Required Description
agent_id path string Yes path parameter agent_id.
page_size query integer No How many agent conversation tickets to return. Can not exceed 100.
conversation_id query string No Filter tickets by conversation id.
status query string No Filter tickets by status.
sources query string[] No Filter tickets by how they were raised (qa, agent, manual). Repeat the parameter to filter by multiple sources.
priorities query string[] No Filter tickets by priority. Repeat the parameter to filter by multiple priorities.
sort_by query string No Order by most recently created, or by priority (most urgent first, then most recently created).
owner_user_id query string No Filter tickets by creator. Use 'agent' for agent-raised tickets.
assignee_user_id query string No Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.
issue_type query string No Filter clusters by issue type.
label query string No Filter tickets by an exact label.
merged_into_ticket_id query string No Filter tickets merged into this ticket.
search query string No Case-insensitive free-text search across the ticket's title, description, comments, and turn comments.
cursor query string No Used for fetching next page. Cursor is returned in the response.

Response 200 OK

{
  "agent_conversation_tickets": [
    {
      "agentqa_ticket_id": "string",
      "workspace_id": "string",
      "owner_user_id": "string",
      "agent_id": "string",
      "needs_clustering": true,
      "title": "string",
      "issue_type": "knowledge_gap",
      "labels": [
        "string"
      ],
      "conversation_ids": [
        "string"
      ],
      "first_seen_unix_secs": 0,
      "last_seen_unix_secs": 0,
      "qa_comment": "string",
      "ticket_comments": [
        {
          "comment": "string",
          "created_at_unix_secs": 0,
          "owner_user_id": "string"
        }
      ],
      "turn_comments": [
        {
          "turn_index": 0,
          "comment": "string",
          "created_at_unix_secs": 0,
          "owner_user_id": "string"
        }
      ],
      "status": "open",
      "priority": "low",
      "priority_changes": [
        {
          "priority": "low",
          "changed_by_user_id": "string",
          "changed_at_unix_secs": 0
        }
      ],
      "status_changes": [
        {
          "status": "open",
          "changed_by_user_id": "string",
          "changed_at_unix_secs": 0
        }
      ],
      "merged_into_ticket_id": "string",
      "source": "qa",
      "assignee_user_id": "string",
      "created_at_unix_secs": 0,
      "updated_at_unix_secs": 0,
      "search_match": {
        "field": "title",
        "snippet": "string",
        "highlight_start": 0,
        "highlight_end": 0,
        "turn_index": 0
      }
    }
  ],
  "next_cursor": "string",
  "has_more": true
}
Get a free ElevenLabs API key → sponsored

Affiliate link - we may earn a commission, at no extra cost to you.