curl -X PATCH 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa-ticket-id' \
  -H "xi-api-key: $ELEVENLABS_API_KEY" \
  -H 'Content-Type: application/json' \
  -d '{
  "title": "example-title",
  "status": "open",
  "assignee_user_id": "assignee-user-id",
  "priority": "low"
}'

# PATCH /v1/convai/triage-tickets/{agentqa_ticket_id} (ElevenLabs API)
Base URL: https://api.elevenlabs.io
Auth: xi-api-key: <ELEVENLABS_API_KEY>
Last verified: 2026-10-20

> Update Agent Conversation Ticket

## Critical Gotchas
* Authentication uses the non-standard `xi-api-key` header, not `Authorization: Bearer`. Sending a Bearer token returns HTTP 401.
* Text-to-speech responses are raw binary audio, not JSON. Write the body to a file (`--output speech.mp3`) rather than parsing it.

## cURL
curl -X PATCH 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa-ticket-id' \
  -H "xi-api-key: $ELEVENLABS_API_KEY" \
  -H 'Content-Type: application/json' \
  -d '{"title":"example-title","status":"open","assignee_user_id":"assignee-user-id","priority":"low"}'

## Parameters
| Name | In | Type | Required | Description |
| :--- | :--- | :--- | :--- | :--- |
| agentqa_ticket_id | path | string | Yes | path parameter agentqa_ticket_id. |
| title | body | string | No | If provided, updates the ticket title... |
| status | body | string | No | If provided, updates the ticket statu... |
Other params: assignee_user_id, priority

## Response (200 OK)
{"agentqa_ticket_id":"string","workspace_id":"string"}

---
Need an API key? Get one at https://elevenlabs.io/app/sign-up

PATCH

PATCH /v1/convai/triage-tickets/{agentqa_ticket_id} — ElevenLabs API

ElevenLabs API

Update Agent Conversation Ticket

Base URL: https://api.elevenlabs.io
Auth: xi-api-key: <ELEVENLABS_API_KEY>
Last verified: 2026-10-20 · upstream hash matched

Actions Try in browser→

Agents: curl -H "Accept: text/markdown" this URL
→ 214 tokens · Vary: Accept

Critical gotchas

Authentication uses the non-standard xi-api-key header, not Authorization: Bearer. Sending a Bearer token returns HTTP 401.

Text-to-speech responses are raw binary audio, not JSON. Write the body to a file (--output speech.mp3) rather than parsing it.

cURL

curl -X PATCH 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa-ticket-id' \  -H "xi-api-key: $ELEVENLABS_API_KEY" \  -H 'Content-Type: application/json' \  -d '{  "title": "example-title",  "status": "open",  "assignee_user_id": "assignee-user-id",  "priority": "low"}'

Parameters

Name	In	Type	Required	Description
agentqa_ticket_id	path	string	Yes	path parameter agentqa_ticket_id.
title	body	string	No	If provided, updates the ticket title. Omit to leave unchanged.
status	body	string	No	If provided, updates the ticket status. Omit to leave unchanged.
assignee_user_id	body	string	No	If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.
priority	body	string	No	If provided, updates how urgently the ticket needs attention. Pass null to clear it. Omit to leave unchanged.

Response 200 OK

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "title": "string",
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 0,
  "last_seen_unix_secs": 0,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 0,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 0,
      "comment": "string",
      "created_at_unix_secs": 0,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "priority": "low",
  "priority_changes": [
    {
      "priority": "low",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 0
    }
  ],
  "status_changes": [
    {
      "status": "open",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 0
    }
  ],
  "merged_into_ticket_id": "string",
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 0,
  "updated_at_unix_secs": 0,
  "search_match": {
    "field": "title",
    "snippet": "string",
    "highlight_start": 0,
    "highlight_end": 0,
    "turn_index": 0
  }
}

Get a free ElevenLabs API key → sponsored

Affiliate link - we may earn a commission, at no extra cost to you.